Here to help
Help and contact
Answers to common questions, and how to reach us.
The experience
How do Santa calls work?
You add your child’s name, age and a few details, give your consent as a parent, and start the call. Santa listens and answers live. Santa is an AI voice, not a person. Please stay nearby during the call.
How do I personalise a call?
Add a first name and age. If you like, add what your child loves, something they did well, or something you’d like Santa to encourage. Leave out surnames, schools, addresses and anything sensitive.
Can I change what Santa knows?
Yes. You can edit your child’s details, and the notes for a prepared call, at any time before the call starts. Buying a call does not start it.
When will Santa Calls be available?
Santa Calls is coming soon to the App Store for iPhone. Calls are bought in the app, not on this website.
Calls & purchases
What happens if a call disconnects?
If the call fails before Santa connects, your call is not used. If it drops after Santa has connected, it counts as used. Email us with the approximate time and we will look into it. Your legal rights are not affected.
Can I use the calls for another child?
Yes. You can use your calls for any child you add on the same phone, with different details for each call. Calls you have bought do not expire.
Will calls move to a new phone?
Not automatically. The app has no user account, so your calls are tied to the phone you bought them on. If you have unused calls, contact us before you remove the app, reset your phone or switch to a new one. See the terms on purchased calls.
How do refunds work?
Apple handles the payment and refunds. Ask for a refund through Apple’s purchase support. If the problem was with a call, you can also email us. Your legal rights as a consumer are not affected.
Privacy & your information
How do I manage or delete child data?
In the app, open Settings. You can edit or delete each child’s profile, and under Parental Consent you can delete all child data. Calls you have paid for stay available. If you can’t open the app, email us and we will do it for you.
What if I withdraw permission?
Santa calls stop until you give consent again. Withdrawing consent does not delete your child’s details; you can delete those separately in the same place. See your choices and rights.
Does the app save our conversation?
No. We keep no recording and no transcript. The call is processed live by Google’s Gemini service, which has its own limited retention. See what Google keeps.